During anytime within the 90 days after your OscarAir Dri-CrawlSpace® Dehumidifier purchase, if you decide you are not satisfied with
the performance of your crawlspace dehumidifier and believe it did
not do everything we claim it would, just
email or call OscarAir for a
full refund*. You have nothing to lose, either it does the job,
or you get your money back. We assume all the risk. We
allow you to try the dehumidifier for 90 days. If you are not
100% satisfied, just return it in the condition you received it and
we will refund 100% of the cost of the equipment you purchased.
Call OscarAir, Inc. before
purchasing, to activate your 100% Performance Guarantee.
*Return Policy: 100% of the cost of the dehumidifier, condensate pump and remote humidistat and accessories will be refunded if returned within 90 days of initial order if you ordered equipment based on our application specialists recommendations. This means, you must call in prior to ordering and provide our application specialists with all of the measurements and details at which point, our staff will recommend equipment and other steps you must take to ensure that you are applying our product properly. We will not accept returns for customers who do not take the advice of our application specialists or do not order the recommended equipment. This includes undersizing as well as failing to properly prepare or seal the treated area. Initial shipping costs and return shipping costs that our carrier charges OscarAir, Inc (not the discounted freight charges OscarAir, Inc charges our customer) will be deducted from the refund to recover some of OscarAir, Inc's costs.
All items must be
returned in as-new so that the product can be sold. Additional fees may be charged
and deducted from the buyer's refund if returned items
show signs of wear, abuse or damage.
Allow 60 days (at most) for your refund to be
processed. Most of the time your refund will be processed within 30
Upon return of your
order it is important that the Buyer
contact us and provide us with written notification (via email
or fax) and obtain an "RMA" number before the order is returned to our warehouse in
Sanford, North Carolina. If OscarAir, Inc (corporate office in
Charleston, South Carolina) is not
notified via written communication we may not be aware of the
customer's pending return. Returns must be sent via an
OscarAir, Inc. approved freight shipping company. All dehumidifier
returns must be secured to a pallet (skid) to ensure protected
delivery back to our warehouse. UPS, Fedex or DHL
shipments are not acceptable. Contact us for any questions.